When your Gosund Smart Plug stops working after random power outage or network outage, first unplug it from the socket. Wait for 30 seconds before plugging it back in.
If this doesn’t work, power cycle your router as well. Also, ensure that the socket is OK.
If you have recently changed your Wi-Fi password, you will need to factory reset and re-configure your Gosund Smart Plug again.
If your smart plug is too far from your WiFi router, it will face connectivity issues due to poor signal strength.
The best way to fix this issue is by using WiFi extenders or by moving your router closer to the plug location.
1. Check the Socket
You need to make sure that the socket your smart plug is inserted too is receiving power. If the socket has a fuse, it is possible that it might have tripped.
The easy way to confirm this is by connecting your mobile charging to that socket and see if it is working. If it is OK, and you are still having issue, then try the second fix.
2. Confirm your WiFi Password
If your Wifi router is restarted after network outage, it is possible that its settings have restored to default.
To confirm if the WiFi password has changed, check if your phone is still connected to your home WiFi or not.
If it is also not connecting or even you are unable to see your WiFi name in network list, it means your router is restored to its factory settings.
In that case, you will have to reset your Gosund smart plug and re-configure it with the new WiFi details.
3. Reset Gosund Smart Plug
To reset Gosund Smart Plug in order to re-configure it, follow these steps:
Remove the smart plug from the socket, and plug it again.
Press and hold the “Power” button on the plug until its light starts blinking blue rapidly. This will reset the smart plug.
Now that you have successfully reset your Gosund smart plug, open Gosund app.
- Click on “Add Device” button and then select “Add Manually” option.
- Select Electrical on the left side and then select your Gosund Smart Plug from the list.
- Enter your Wi-Fi network and enter its password.
- Now the app will start connecting your smart plug. At this stage, do not close the app or the router.
In case your Gosund Smart Plug is still not working after trying all the troubleshooting steps above, contact Gosund support by phone at 844-394-5218 (USA) or email.